Until then, Microsoft hadn't addressed the topic with a permanently 'pinned' message on the site, opting instead to dispatch its forum moderators to the individual discussion threads.Īsked at the time for comment, Microsoft said via email that it was 'aware of a small number of people discussing these issues on forums' and that it was working with them individually, often by phone, to solve their issues. 20, two days after IDG News Service first reported that the support site by then had more than 120 active discussion threads about SkyDrive malfunctions following upgrades to Windows 8.1. To this end, we updated the instructions for ease of use and clarity.'

Asked for comment, a Microsoft spokeswoman said via email on Tuesday that the company makes 'every effort to ensure our support forums are functioning as a source of helpful and reliable support for our customers, which means we periodically update information to stay current.